- Why aren’t my attachments showing on the storefront?
- Which templates support Product Attachments?
- What types of attachments can I upload?
- Can I customize the look of the attachments?
- Can I add one attachment to multiple products?
- Is there a limit to attachments per product?
- How do I change the title of the attachments section?
- What if I can’t upload my file?
Below are common questions for Easify Product Attachments app, if you dont find questions similar to your problems, or need more detailed answers, don’t hesitate contact us via our 24/7 in-app live chat.
Why aren’t my attachments showing on the storefront? #
If your attachments aren’t showing up, please check the following:
- App Activation: Make sure the Easify Product Attachments app is enabled on your current theme.
- Attachment Assignment: Double-check that the file is correctly assigned to your product(s) or page(s).
Still not showing? There might be a theme conflict. Just reach out to us via live chat and our support team will help sort it out quickly.
Which templates support Product Attachments? #
You can add attachments to product pages as well as other page templates, such as:
- Collection
- Collection list
- Blog
- Blog post
- CMS (custom) pages
What types of attachments can I upload? #
You can upload various file types to your product pages, such as:
- Content types: User manuals, spec sheets, menus, certificates, warranties, licenses, lookbooks, promotions, etc.
- File formats: PDF, DOC, DOCX, PNG, JPEG, JPG, PSD, TIFF, GIF, BMP, WEBP, MP4, MOV, CSV, JSON, JS, CSS, HEIC, and more.
Can I customize the look of the attachments? #
Yes! You can:
- Choose custom icons
- Rename the attachment block/section
- Show or hide file icons and sizes
- Adjust its position on the page
- Duplicate the section if needed
Need something more advanced? Message us! Our developers might be able to help with custom styling.
Can I add one attachment to multiple products? #
Absolutely. You can assign an attachment to:
- All products
- Specific products
- Specific collections
- Products that meet certain conditions
For bulk actions, use the Bulk Attachment Import feature to save time.
Is there a limit to attachments per product? #
Nope, you can add as many as you need!
How do I change the title of the attachments section? #
Head to your theme editor:
Online Store > Themes > Customize > App embeds > Product Attachments
Then edit the section title to whatever you’d like.
What if I can’t upload my file? #
It’s likely that the file size exceeds Shopify’s upload limit for the attachment field. A workaround:
- Go to Content > Files in your Shopify admin.
- Upload the file there.
- Copy the file URL and paste it into your attachment settings.
