Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions (Product Attachments)

  • Does the app work with Online Store 2.0 theme?

    Yes, the app is designed to work with a wide variety of Shopify themes.

  • Is there a limit to the number of attachments I can add per product?

    There is no limit to the number of attachments you can add per product.

  • Can I add an attachment to multiple products at once?

    Yes, you have the flexibility to include the identical attachment across multiple products by utilizing the attachment assignment options available in your settings: All Products, Specific Products, Specific Collections, or Product Conditions.

    Moreover, for seamless and efficient bulk assignment, you can leverage the powerful Bulk Attachment Import feature provided by the app. Detailed instructions can be found here .

  • How can I change the title of the Product Attachments section/block?

    You need to access the theme editor (Sales channels > Online Store > Themes > Customize). From there, go to the App embeds section, then expand the Product Attachments section. Finally, insert your desired title.

  • Can I customize the look of the attachments?

    Yes, the appearance of the attachments can be customized by utilizing a range of personalized icons, editing the product attachment section/block name, controlling the visibility of file icons and sizes, adjusting the location of the attachment section/block on the page, and even duplicating the attachments on the page as necessary.

  • Into which templates can the Product Attachments block/section be added?

    The Product Attachments can be seamlessly integrated into the Product templates or other page templates (e.g.: Collection, Collection list, Blog, Blog post, CMS page) for enhanced customer experience.

  • What types of attachments can be added?

    The app allows adding different types of attachments to product pages, including user manuals, product specifications, menus, certifications, warranties, licenses, promotions, lookbooks/ new collections, etc.


Troubleshooting (Product Attachments)

  • My attachments don’t show on the storefront

    If you encounter any issues where the option set is not appearing on your storefront, please follow these steps:

    • Check app activation: Ensure that the Easify Product Attachments app is activated on your theme. 
    • Verify attachment assignment: Confirm that your attachment file is correctly assigned to your test product(s) or page(s). 

    If you have already checked the above solutions and your attachment block/section is still not appearing, it is possible that there might be a conflict between the app and your theme.

    In such cases, please reach out to us for assistance. You can send your request to or message us through in-app Live Chat.

    Our support team will be happy to assist you in resolving any conflicts or issues.

  • What should I do if I am unable to upload my file?

    The reason for your file's inability to upload might be due to its size exceeding the limit for the attachment page. To resolve this, you can try uploading the file to the Shopify Files folder (Content > Files > Upload file), and then copy the link to the attachment page.

Is there something else we can help you with?