Terms of Service

1. Acceptance of Terms

By using the Services, you confirm that you are at least 18 years old or have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

You accept these Terms by installing one of our apps or by otherwise using the Services, and they take effect on the date of that first installation or use.

These Terms apply to each Shopify store on which you install an Easify app, and they apply in addition to Shopify’s own merchant terms, which govern your relationship with Shopify.

2. The Services

The Services are provided by TIGREN TECHNOLOGY SOLUTION COMPANY LIMITED (“TIGREN COMPANY LIMITED”), which builds and operates applications distributed through the Shopify App Store, currently including Easify Custom Product Options, Easify Box Bundle Builder, Easify Inventory Sync, and Easify Product Attachments, together with this Website, our documentation, and our support channels.

Our apps install into your Shopify store and add functionality to your storefront and admin. We may add, change, or remove features over time. Where a change materially affects how you use an app, we will make reasonable efforts to notify you before it takes effect.

“Easify” is the brand name under which TIGREN COMPANY LIMITED publishes and supports these apps. Tigren is the company you contract with; Easify is the name you see on the Shopify App Store, on this Website, and inside the apps. In these Terms, “Easify,” “we,” “us,” and “our” mean TIGREN TECHNOLOGY SOLUTION COMPANY LIMITED, and every right and obligation expressed in the name of Easify is a right or obligation of that company.

Because of this, you will see our company name in places where the brand name does not appear, for example on Shopify charges and invoices, in messages from our support address at support@tigren.com, and in our Privacy Policy and Data Processing Addenda. Easify and Tigren refer to the same organization, and the same terms apply either way.

3. Relationship to Shopify

Our apps are third-party applications distributed through the Shopify App Store. Easify is not owned or operated by Shopify, and Shopify is not a party to these Terms. Your use of the Shopify platform is governed separately by Shopify’s own merchant, storefront, and API terms.

We are not responsible for the availability, performance, or policies of the Shopify platform itself, including platform outages or changes to Shopify’s APIs, themes, or checkout that affect how our apps function.

As a merchant installing an app from the Shopify App Store, you are also subject to Shopify’s App Store Terms and Conditions. Where those terms conflict with these Terms in relation to your licence of an app through the App Store, Shopify’s terms prevail to the extent of the conflict.

4. Use of the Services

5. Shopper Inputs and Your Compliance

Our apps let you build fields, options, and upload areas that your shoppers fill in on your storefront. You decide what those fields ask for, and you are responsible for complying with the privacy and consumer laws that apply to what you collect, including the GDPR, the UK GDPR, the CCPA, and any local equivalents.

That includes having a lawful basis and any consent required before collecting shopper information, giving your shoppers the notice they are entitled to, and not configuring the apps to collect special category data or payment details. If you later use what you collect to contact your shoppers, the marketing and messaging laws that apply to those messages, such as the TCPA, CAN-SPAM, and CASL, are your responsibility. We provide the tooling; the fields you configure and the use you make of the results remain yours.

6. Account Security and Backups

You are responsible for keeping your Shopify account secure, for managing which staff have access to it, and for the app permissions you approve during installation. Please notify us at support@tigren.com as soon as you suspect any unauthorized access affecting our apps.

We apply reasonable technical and organizational measures to protect the data we hold, but no system is completely secure. You remain responsible for keeping your own backups of store data, app settings, and content you would not want to lose.

7. Plans, Fees, and Billing

8. Fair Use and Service Limits

Paid and free plans include the usage limits shown on the app listing and in the app, for example the number of option sets, bundles, synced items, or attachments a plan covers. Staying within the limits of your plan is part of using the Services.

Where usage puts the stability, security, or cost of the Services at risk for other merchants, we may limit or suspend it. Where practical we will contact you first and help you move to a plan that fits.

9. Free Trials

Trials and free allowances differ by app. Easify Custom Product Options and Easify Box Bundle Builder offer a 14-day free trial. Easify Product Attachments is free to use. Easify Inventory Sync includes the first 150 syncs free instead of a trial. The current terms for each app are shown on its Shopify App Store listing and during installation, and you will not be charged before a trial or free allowance ends.

These Terms apply in full during a free trial. If you do not cancel or uninstall before the trial ends, your subscription continues and billing begins on the plan you selected.

10. Cancellation, Uninstall, and Refunds

You may cancel a plan or uninstall an app at any time from your Shopify admin. Cancellation takes effect immediately, and no further charges are made for that app after the current billing cycle is closed by Shopify.

Refunds are reviewed case by case. Fees already charged are not refunded automatically, and we do not credit partly used billing periods as a matter of course, but if you believe your situation warrants a refund, contact us and our team will look at it and decide.

When you uninstall an app, its features stop working on your store, and store data we hold for that app is handled as described in our Privacy Policy. Content the app added to your storefront, and settings you configured, may not be recoverable after uninstall.

11. Support

We provide technical support for our apps through the live chat built into each app, staffed 24/7, and by email at support@tigren.com. Support covers our own apps only. We are not responsible for supporting third-party apps, themes, or services, or for customizations made outside our apps.

Unless we have separately agreed a service level with you in writing, the Services are provided without any uptime or response-time guarantee.

12. Custom Development and Other Services

We also take on custom development, configuration, and other paid work outside our standard apps. That work is quoted separately and governed by the proposal, statement of work, or written agreement covering it; where such a document conflicts with these Terms, it prevails for that engagement.

Unless the engagement document says otherwise, custom deliverables are licensed and supported only as described in it, and the cancellation and refund provisions of these Terms do not automatically apply to them.

13. Intellectual Property

All content, trademarks, logos, and other materials available through the Services are the property of Easify or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use our apps to operate your own Shopify store for as long as your subscription is active. All rights not expressly granted are reserved by us.

14. Copyright Complaints

If you believe material available through the Services infringes your copyright, send a notice to support@tigren.com with enough detail for us to act: identification of the work, identification of the material and where it appears, your contact details, and a statement that you have a good-faith belief the use is not authorized.

We review complete notices and remove or disable access to the material where appropriate. We may pass the notice to the party responsible for the material, and we may terminate the accounts of repeat infringers.

15. User Content and Store Data

If you submit or post content through the Services (“User Content”), you grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, and display that User Content only as far as is needed to operate and support the Services for you. We will not use your User Content or your store data to promote our products, except for content you have chosen to publish publicly, such as an App Store review, or where you give us permission in writing. You are responsible for ensuring that your User Content does not violate any laws or third-party rights.

You retain all rights to your store data, product catalogue, and customer information. We claim no ownership of that data and process it only to provide and support the Services, as described in our Privacy Policy and the Data Processing Addendum that applies to you.

You are responsible for having a lawful basis, and any consent required, for the customer data you send to our apps, and for keeping your own backups of the data and configurations you rely on.

Data our apps collect for your store stays available to you in your Shopify admin or inside the app, and we will help you export it if you ask.

16. Third-Party Services and Content

We are not a party to your relationship with Shopify, with your customers, or with any other provider you work with. Where the Services rely on or connect to third-party services, those services are provided under their own terms, and we give no warranty for them.

Links, reviews, and other third-party content shown on our Website or in our apps are not endorsements, and we are not responsible for their accuracy or for anything you do in reliance on them.

17. Privacy and Data Processing

Your use of the Services is subject to our Privacy Policy, which is available at our Privacy Policy page. Please review the Privacy Policy to understand how we collect, use, and protect your information.

Where we process personal data on your behalf in the course of providing the Services, that processing is also governed by our UK Data Processing Addendum where the UK GDPR applies, and by our EU Data Processing Addendum where the EU GDPR applies. Both are incorporated into these Terms by reference, and each applies within its own scope.

We request only the Shopify permissions our apps need in order to work, and we handle the mandatory privacy requests Shopify sends to installed apps as follows:

• Shopper data requests: when a shopper asks you for the data held about them, Shopify notifies us and we provide the order-related data we hold in connection with that shopper to you within 30 days of receiving the request.
• Shopper data erasure: when a shopper asks for their data to be erased, we delete or anonymize the personal data we hold for that shopper within 30 days of receiving Shopify’s redaction request.
• Store data erasure: Shopify sends us a store redaction request 48 hours after you uninstall an app, and we erase that store’s data from our systems within 30 days of receiving it.

Where we are legally required to retain particular data, we keep only what the law requires and erase the rest. Full details of what we store, for how long, and on which providers are set out in our Privacy Policy and the applicable Data Processing Addendum.

18. Confidentiality

We do not sell, rent, or share your store data with third parties for their own purposes. Information you share with our team during support or an engagement is treated as confidential and is disclosed only to the people and service providers who need it to deliver the Services, or where disclosure is required by law.

Each party may use the other’s confidential information only to perform its obligations under these Terms, and must protect it with at least the same care it applies to its own confidential information of a similar kind.

19. Beta Features and Feedback

We may make pre-release or beta features available so you can try them early. Beta features are provided as is, may be changed or withdrawn at any time, and are excluded from any commitment we make about the rest of the Services.

If you send us feedback, feature requests, or suggestions, you grant us a non-exclusive, royalty-free, perpetual right to use them to improve the Services, with no obligation to compensate you and no restriction on how we develop our products.

20. Availability, Updates, and Compatibility

We may modify, update, or discontinue any part of the Services. Where we discontinue an app entirely, we will give reasonable advance notice when possible and will not charge for periods after it becomes unavailable to you.

The Services depend on the Shopify platform, your theme, your internet connection, and other software outside our control. We do not warrant that our apps are compatible with every theme, app, or customization, and we are not liable for interruptions caused by factors outside our reasonable control.

21. Disclaimers

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure.

22. Limitation of Liability

To the fullest extent permitted by law, Easify, its affiliates, officers, directors, employees, or agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, even if advised of the possibility of such damages. This includes lost profits, lost sales, lost or corrupted data, and business interruption.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

23. Indemnification

You agree to indemnify and hold harmless Easify and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

24. Term, Suspension, and Termination

These Terms apply for as long as you have an Easify app installed or otherwise use the Services. We may suspend or terminate your access immediately, and without prior notice, if you breach these Terms, if your use puts the security, stability, or lawful operation of the Services at risk, or if Shopify or the law requires it. In any other case we will give you reasonable notice before ending your access. Upon termination, your right to use the Services ceases.

Termination does not affect fees already incurred. Provisions that by their nature should survive termination, including fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, remain in effect.

25. Changes to Terms

We may update or modify these Terms from time to time. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after a change takes effect constitutes your acceptance of the updated Terms.

Where a change is material, we will make reasonable efforts to notify you in advance by email or through an in-app notice.

26. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles. The competent courts of Hanoi, Vietnam have exclusive jurisdiction over any dispute, claim, or controversy arising out of or in connection with these Terms or the Services, and each party consents to that jurisdiction.

Before starting a formal dispute, please contact us so we can try to resolve the matter with you directly. Most questions are settled quickly that way.

27. Notices and Communication

You agree that we may communicate with you electronically, by email to the address associated with your store, through in-app notices, or by posting on our Website, and that these communications satisfy any legal requirement that a notice be in writing.

Notices to us must be sent to support@tigren.com. Operational messages about your account, billing, and app changes are part of the Services; marketing messages are optional and can be unsubscribed from at any time.

28. Contact Information

If you have any questions about these Terms, please contact us at: TIGREN TECHNOLOGY SOLUTION COMPANY LIMITED (TIGREN COMPANY LIMITED), trading as Easify.

Registered address: No. 2, Alley 113, Giap Bat Street, Tuong Mai Ward, Hanoi, Vietnam.
Operating office: 10F, Vinaconex Diamond Building, 459C Bach Mai Street, Bach Mai Ward, Hanoi, Vietnam.
Business registration number: 0105887692.

29. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and the applicable Data Processing Addendum, constitute the entire agreement between you and Easify regarding the use of the Services.
• Order of Precedence: for anything concerning the processing of personal data, the applicable Data Processing Addendum prevails over these Terms. For a custom development engagement, the applicable statement of work prevails as described in section 12.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
• Force Majeure: Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, labour disputes, internet or utility failures, and outages of the Shopify platform or our infrastructure providers.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by them.
• Governing Language: These Terms are written in English. If we provide a translation, the English version governs in the event of any inconsistency.
• No Third-Party Beneficiaries: These Terms are between you and us. They give no rights to any other person, including your customers.
• Independent Parties: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
• Local Law: If mandatory law in your country gives you rights that these Terms cannot restrict, those rights continue to apply and the rest of these Terms remain in effect.
• Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.