Why isn’t my box showing on the storefront?
There are two things to check:
- Box Status – Make sure your box is enabled. By default, newly created boxes are disabled so you can finish setting them up before publishing.
- App Activation Status – Check that the app is activated on your live theme. If it’s only enabled on a test theme, the box won’t appear on your storefront.
Can I limit how many items customers can select per step?
Yes! Each step has a Required Selections section where you can set conditions like:
- “is equal to”
- “is greater than or equal to”
- “is less than or equal to”
This helps guide customers to select exactly how many products you want them to.
Can I customize the box page design to match my store?
We’re working on a Visual Editor that will allow full design control – colors, layout, and elements – just like using Shopify’s theme editor or a page builder.
If you can’t wait, feel free to chat with our support team! We can help apply custom CSS to match your store style until the editor is released.
How do I redirect customers to the cart instead of the checkout page?
By default, customers go straight to checkout after reviewing their box. To change this:
- Go to Settings in the app.
- Find the Redirect after box review section.
- Choose either Go to cart page or Open cart drawer.
How do I let customers enter gift messages or notes?
Use the Custom Fields feature. In any step, expand the Custom Fields section and add a text input like a Text Area for gift messages. You can control character limits and more. [See guide]
Can I hide or disable out-of-stock products?
Yes! By default, out-of-stock products/variants are hidden. But if you’d rather show them in a disabled state (unclickable), just:
- Go to Settings.
- Scroll to Out-of-Stock Product Display.
- Choose your preferred setting.
How do I change the page URL (handle) of my box?
The app automatically generates a handle based on your box name, but you can change it:
- Go to your box’s Details page.
- Find the Page URL field.
- Enter a new, unique handle.
Does the app support multiple languages?
Yes! You can:
- Translate app default texts.
- Translate your custom box content.
[Check this guide for step-by-step instructions.]
Does the app support multiple currencies?
Yes! When a customer switches your store’s currency, product prices on the box builder page update automatically to match.
How can I add selected items individually, without grouping them under a box product?
By default, items are grouped under one product using Cart Transform. To show them separately:
- Go to Settings.
- Find the Box Item Display section.
- Change to Show items separately.
How do I sort the order of products shown in a step?
While manual reordering isn’t supported yet, here’s a workaround:
- Create a new Shopify Collection with the products in your preferred order.
- Add that collection to your box step.
- The product order from the collection will apply in your box.
How do I set or track quantity for products linked to the box?
Products linked to a box aren’t tracked by default. To manage quantity:
- Go to the product settings within the Easify Box Builder app and update the quantity manually.
Can I show the box builder directly on a product page?
Yes! Each box auto-generates a linked product. If you want to display the builder on the product page itself, follow [this guide].
How do I show box products on my collections page? #
Make sure the box’s linked product is enabled.
Add the Easify Box Builder Button to your collection template via the theme editor.
Add the product to the desired collection.
[See guide for setup.]
Can I show custom field info (like gift notes) in emails or packing slips?
By default, custom fields aren’t shown in emails or packing slips. You can manually add them by updating your templates. [Follow this guide for help.]
Can I set up discount rules for my boxes?
…
Can I pre-select products in a step without customer action?
This feature is currently under development and will be available soon!
Can I charge extra for certain custom options/ fields?
This is also in development – stay tuned!
Can I set up subscription plans for boxes?
Yes, this is on our roadmap! It’s a major feature and will take some time, but we’ll share updates as soon as it’s ready.
Let us know if you have more questions – we’re here to help via in-app chat anytime!
— Easify Team 💬
