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    Easify Product Options
    Easify Product Attachments
  • Resources
    Help Center
    Easify Product Options
    Easify Product Attachments
    Video Tutorials
    Easify Product Options
    Easify Product Attachments
  • Partners
  • Blog
  • Contact

Easify Product Options App

Getting Started
    Key Terminology Simplified
    • Custom options & variants
    • Option set
    • Option set templates
    • Option type (Option input)
    • Your option sets
    • Option label
    • Option name
    • Option value
    • Option group
    • Price Add-ons
    • Conditional logic
    • Live preview
    • Help text
    • Placeholder
    • Information (Tooltip)
    • Option widget
    Option Input Types
    • Design Layer
    • Text Box
    • Text Area
    • Number Text Box
    • Color Swatches
    • Image Swatches
    • Radio Buttons
    • Dropdown
    • Checkbox
    • Button(s)
    • Switch/ Toggle
    • Modal (Popup)
    • File Upload
    • Option Group
    • Product List
    • Date Range
    • Date Picker
    • Time Picker
    • Font Picker
    • Color Picker
    • Dimension
    • Quantity
    • Custom HTML
    • Heading
    • Paragraph
    • Spacer
    • Divider
    App Activation
    • Activate the app on your theme
    • Video Tutorial
User Guide (PO)
    Set Up Option Sets
    • Create A New Option Set From Scratch
    • Use Ready-made Templates To Create Your Option Set
    Conditional Logic
    • What is Conditional Logic (CL)?
    • Standard Conditional Logic – Among Easify Options
    • Advanced Conditional Logic – Show Easify Options Based On Shopify Variants
    Extra Pricing (Add Charges)
    • Set Up Extra Fees (New Version – From July 18, 2024)
    • Add-on Prices vs. Add-on Products (Old Version – Before July 18, 2024)
    • Set Up Add-on Prices (Old Version – Before July 18, 2024)
    • Set Up Add-on Products (Old Version – Before July 18, 2024)
    • Convert Add-on Prices To Add-on Products (Old Version – Before July 18, 2024)
    • Hide Specific Products from Shopify Storefront while Keeping Them Buyable
    Option URL
    • What is Option URL?
    • Establish Cross-Product Links Using Option URL
    • Include Detail Links For Add-on Products/Custom Options
    Option Design
    • Customize Option Styles
    • Distinct Option Styles for Light & Dark Themes
    • Modern and Classic Option Styles
    App Settings
    • General Settings
    • App Translation
    Tiered Wholesale Pricing
    • What is Tiered Wholesale Pricing?
    • Set Up Tiered Wholesale Pricing
    • Customize Tiered Wholesale Pricing Table
    Option Import/Export
      Option Export
      • Export All Option Sets
      • Export Specific Option Sets
    • Option Import
  • Add Option Value Descriptions & Tooltips
  • Show Image/ Color Swatch Slider
  • Track Real-time Analytics
  • View & Export Orders With Easify Options
  • Enable Image Editor for File Upload
  • Hide Main Product Price & Shopify Quantity Selector
  • Set Up Product Bundles
  • Set Up One-time Charge
  • Set Up Quantity Selector Per Option Value
  • Display Option Set In Popup Triggered By Button Click
  • Switch Product Images Upon Option Selection
  • Set Up Option/ Option Set Templates
  • Translate Option Set Into Multiple Languages
  • Separate or Combine Add-ons with Main Product in Cart
  • Reposition Option Set On Product Page
  • Show Custom Options On Order Confirmation Emails (To Customers)
  • Show Custom Options On New Order Notification Emails (To Staff)
  • Show Custom Options On Packing Slips
Product Personalizer (Live Preview)
  • What Is Product Personalizer – Live Preview?
  • How It Works
  • Ready-to-use Templates with Product Personalizer
  • Upcoming Features
Subscription & Billing
  • Pricing Plans
  • How to upgrade
  • How to cancel subscription
Customization & Support
  • App Maintenance Notification
  • Get support
  • Request a new feature
Frequently Asked Questions
  • Why does the app remain “Inactive” even after activation?
  • What to do if custom options aren’t visible on product pages?
  • Why weren’t custom option prices included in my customer orders?
  • How many custom options can I create per product?
  • Does the app work with Shopify Online Store 2.0?
  • Will the app slow down my website?
  • How can I stay informed about updates for the app?
  • What happens if I uninstall the app, and how does it affect my store?
Integrations
  • Easify Product Options x GemPages Landing Page Builder

Easify Box Builder App

Getting Started
  • Activate the app
  • Create New Box
  • Create Products Linked with Boxes
  • Display variants as individual products
Help & Support
  • Get Support
  • Frequently Asked Questions
  • Roadmap Spotlight – A Sneak Peek Into The Future

Easify Inventory Sync App

Getting Started
  • Quick Start Guide
  • Frequently Asked Questions
  • Get Support
Inventory Groups
  • Create Inventory Groups Automatically by SKUs
  • Create Inventory Groups Manually
  • Events Triggering Syncs among Products in Inventory Groups
  • When do Inventory groups Fail to sync?
  • How to Set Up Common Cases
Bundle Groups
  • Create A New Bundle Group
  • How Master product inventory is Calculated from Component product inventory (Modified Quantity)
  • Events Triggering Syncs among Products in Bundle Groups
  • When do Bundle groups Fail to sync?
  • How to Set Up Common Cases
Inventory Thresholds
  • What is Inventory Threshold?
  • Set Up Universal Inventory Threshold
  • Create A New Inventory Threshold
Advanced Features
  • Bulk Edit Inventory Groups
  • Import/ Export Inventory Groups
  • Import/ Export Bundle Groups
  • Export Product Variant & Location IDs
  • Bulk Duplicate Products
Subscription & Billing
  • Pricing Plans (& FAQs)
  • How to Change Plans
Common Scenarios & Setup Guides
  • Roast Coffee
  • Loose Leaf Tea
  • Stationery Set
  • Retail & Wholesale Items
  • Blank & Personalized Tees
  • Unisex Tees
  • Baby Gift Hamper
  • Flowers
  • Chocolate Cookies
  • 3-Pack T-Shirts (mixed sizes & colors)
  • Batteries
  • Beverage (Inventory by Cans)
  • Beverage (Inventory by Packs)
  • Multivitamins (from Single Pack)
  • Multivitamins (from Double Pack)
  • Incense Sticks (Inventory by Packs)
  • Incense Sticks (Inventory by Sticks)
  • Candle Trio Set
  • Perfume Set
  • Pick n Mix Sweets
  • Top & Skirt Set (Same Size)
  • Top & Skirt Set (Mixed Sizes)
  • 2-Pack Tops (1 Color)
  • 2-Pack Tops (1 Color) – Only in Packs
  • 2-Pack Tops (Multicolor – Fixed)
  • 2-Pack Tops (Multicolor – Optional)
  • Custom Print Shirts
  • Shoes & Free Socks

Easify Product Attachments App

App Activation
  • Activate the app on your theme
  • Video Tutorial
User Guide
  • Upload Product Attachments
  • Upload Attachment Icons
  • Add Attachments To Templates
  • Import Bulk Product Attachments
  • Export Product Attachments
  • Add Attachments To Collapsible Rows On Product Pages
Customization & Support
  • Get support
  • Request a new feature

Recommended Shopify Apps

  • Page builder
  • Affiliate programs
  • Marketing
  • Invoices and receipts

Announcements

  • Become a VIP Founder of Easify Box Builder – Limited to the First 100 Users Only!
  • Limited Support During Lunar New Year (Jan 25th- Feb 3rd, 2025) – Your Patience Is Our Greatest Gift!
  • Go Beyond Options: Easify Product Options Premium Is Here!

When do Bundle groups Fail to sync?

Table of Contents
  • Successful Sync Cases
  • Potential Sync Failure Case
  • When Syncs Fail, What Happens?
    • Pause syncing and report sync failure:
    • Keep syncing and allow negative stock:
  • How To Prevent and Handle Syncs Failures
    • 1. Set up inventory thresholds for timely stock alerts
    • 2. Enable email notifications for sync failures

Sync failures can occur when both of the following conditions are met:

  • Products drawing from the same inventory base are added to the same order.
  • At the same time, your inventory is running low.

Here’s an example to explain this scenario: Roast Coffee

Product coffee pack 1lb & pack 2lb are drawn from the same inventory base (managed by the base/component product “Roast Coffee (Tracking inventory)”).

Successful Sync Cases #

  1. Individual Purchase:
    • Customer orders: 1 pack of 1lb.
    • Roast Coffee product inventory: 10lb available.
    • Results: The base Roast Coffee inventory is reduced by 1lb (10lbs – 1lb = 9lbs). Then, the pack 2lb inventory is automatically adjusted (from 5 to 4 packs available).
  2. Combined Purchase with Sufficient Inventory:
    • Base Roast Coffee product inventory: 10lb available.
    • Customer orders: 2 packs of 1lb and 3 packs of 2lb. Total coffee needed: 8lb (2 x 1lb + 3 x 2lb).
    • Results: Order processes smoothly as the available inventory covers the total needed amount.

Potential Sync Failure Case #

  • Combined Purchase with Insufficient Inventory:
    • Base Roast Coffee product inventory: 2lb.
    • Based on the current inventory, the available packs for sale are:
      • Pack 1lb: 2
      • Pack 2lb: 1
    • Customer orders: 2 Pack 1lb (2lb needed) + 1 Pack 2lb (2lb needed). Total coffee needed: 4lb.
    • Results: Since the order includes both 2 packs of 1 lb and 1 pack of 2 lbs (totaling 4 lbs needed), the available 2 lbs is insufficient, and the sync will fail.

Notes:

If the customer orders only 2 Packs of 1 lb (or 1 Pack of 2 lbs), the inventory for the unpurchased pack will be updated after the order is placed and shown as out of stock, preventing overselling.

When Syncs Fail, What Happens? #

First and foremost, it’s important to note that even if there is an inventory and sync issue, Shopify will still record the customer order as successful and deduct the quantity of each ordered product accordingly (e.g., if a customer orders 2 packs of 1lb and 1 pack of 2lb, the quantities of 1lb and 2lb packs will be deducted by 2 and 1, respectively, both to 0 inventory). However, this does not reflect the actual inventory.

In the app, what happens in case of a sync issue when lacking inventory depends on your settings. On the Settings page, you can enable one of these two options: “Pause syncing and report sync failure” and “Keep syncing and allow negative stock”.

Pause syncing and report sync failure: #

If this setting is enabled, and your inventory is only sufficient for part of the order (e.g., 2 packs of 1lb or 1 pack of 2lb), the sync will prioritize the first product added to the cart. For example:

  • A customer adds 2 packs of 1lb to the cart first. The quantity of pack 1lb in Shopify will be deducted from 2 to 0.
  • This triggers a sync for the bundle group, which includes the 1lb pack (Master) and the base Roast Coffee product (Component with the quantity per bundle of 1). The Roast Coffee inventory will also be updated (from 2 to 0).

After the 1lb pack sync is processed, the sync for the 2lb pack will start:

  • The inventory of the 2lb pack in Shopify is deducted by 1 to 0.
  • This triggers a sync for the bundle group, including the 2lb pack (Master) and the base Roast Coffee product (Component with the quantity per bundle of 2). After the 2lb pack inventory is updated, the Roast Coffee inventory should be deducted by 2.

However, since the Roast Coffee stock is already 0 after the first sync, there won’t be enough for the second sync, causing the sync to pause and record as Failed.

If you have enabled email notifications for sync failures (explained in the next section), you will be notified and can visit the Sync History page to see which order includes the failed sync, the available inventory versus what the customer ordered, and how much inventory is lacking. This will help you find ways to handle the issue.

Keep syncing and allow negative stock: #

If you choose this setting, the sync will continue even if the inventory goes negative. Here’s what happens:

  • The quantity of the 1lb pack is deducted by 2 to 0, then syncs to the component/base Roast Coffee product, which is also deducted to 0.
  • The sync for the 2lb pack to Roast Coffee will proceed, deducting the 2lb pack quantity by 1 to 0, and the Roast Coffee inventory will be deducted from 0 to -2.

Next, if the setting “Update Master based on changes in Component inventory” is typically enabled, the negative Roast Coffee inventory (–2) will sync back to the Master products:

  • The new quantity of the 1lb pack will be deducted by 2, resulting in -2.
  • The quantity of the 2lb pack will be deducted by 1, resulting in -1.

In short, if you choose the “Keep syncing and allow negative stock” setting, after an order of 2 packs of 1lb and 1 pack of 2lb when the inventory is only enough to fulfill part of the order, the inventories of the 1lb pack, 2lb pack, and the base Roast Coffee product will be -2, -1, and -2, respectively. You can check the inventory of the base Roast Coffee product to see how much inventory is lacking.

How To Prevent and Handle Syncs Failures #

1. Set up inventory thresholds for timely stock alerts #

Sync failures can occur when stock levels are very low. To mitigate this, use the app’s Inventory Threshold feature. This allows you to set one or multiple threshold levels. When stock falls below these levels, the app will notify you via email, giving you the chance to replenish stock and prevent sync failures.

Learn more

  • What is Inventory Threshold?
  • Set Up Universal Inventory Threshold
  • Create Inventory Threshold Groups

It’s important to note that low stock can lead to sync failures, but it doesn’t always cause them, so there’s no need to worry too much. Sync failures occur only in specific cases, such as when customers add products from different Bundle groups that share the same Component (base product for inventory tracking) in a single order, and the stock is too low to fulfill the entire order.

2. Enable email notifications for sync failures #

For stores with smaller inventories that frequently experience low stock, inventory thresholds might not be as effective. In such cases, enabling sync failure notifications can be crucial. This app feature allows you to receive timely alerts when a sync failure occurs so you can take immediate action.

For example, you might contact the customer to suggest an alternative product, restock the item to fulfill the order, or inform the customer of a possible delay, etc.

To enable this feature:

  • Open the Settings page.
  • Scroll down to the Email Notifications section.
  • Select the “Experiencing sync failure” checkbox.
  • Add the email addresses where you want to receive notifications.

Notes:

Email notifications only work if you enable the “Pause syncing and report sync failure” feature when products in the group are out of stock.

If you choose “Keep syncing and allow negative stock”, the sync will continue successfully, no sync failure will be recorded, and no email notification will be sent.

For more information on the difference between “Pause syncing and report sync failure” and “Keep syncing and allow negative stock,” refer to the earlier section of this guide.

Table of Contents
  • Successful Sync Cases
  • Potential Sync Failure Case
  • When Syncs Fail, What Happens?
    • Pause syncing and report sync failure:
    • Keep syncing and allow negative stock:
  • How To Prevent and Handle Syncs Failures
    • 1. Set up inventory thresholds for timely stock alerts
    • 2. Enable email notifications for sync failures
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