Frequently Asked Questions

I’m not sure how to set up inventory sync for my store. What should I do? #

Learn and try it yourself:

• Approach 1 – Quick Start Guide: Read our Quick Start Guide to understand the general terms and functions of the app. Determine if you need to use Inventory or Bundle Groups to solve your inventory issues. Then, check the specific guide for either Inventory Groups or Bundle Groups to set up your case.
• Approach 2 – Common Cases & Solutions: Go to our Common Cases & Solutions section (available in the app’s Dashboard or Help Center). Find a case similar to yours and follow the guide to set it up for your store. Also, refer to the general guides on Inventory and Bundle Groups to understand more about how the app works.

Ask for assistance:

• If you’re still unsure how to set up your cases with the guides, or if your case doesn’t fit the common scenarios, don’t hesitate to contact us via in-app live chat for assistance. Tell us your inventory issues, and we’ll help you find a solution.

When does inventory sync happen? #

Inventory syncs are triggered by several events. Explore the specific events that trigger syncs for inventory and bundle groups in the following guides:

• Inventory groups
• Bundle groups

Notes: These guides specify cases when sync happens and when it will not. Pay attention to both to manage your inventory effectively.

When does sync fail? What happens when it does? How can I prevent sync failures? #

Sometimes, sync failures can occur when your inventory is running low and products drawing from the same inventory base are added to the same order. To learn more about sync issues, check out these guides:

• Bundle groups
• Inventory groups

What counts as a sync? #

A sync occurs whenever certain events trigger an update.

Sometimes, a single order can result in multiple syncs.

Example:

If you sell coffee in different packs and a customer buys a 12oz pack, the app will first sync the ordered item (12oz – Master product) with the Component product (total coffee) in the bundle.

Once the Component product’s inventory is updated, it may trigger another sync/ adjustment back to the Master product (12oz pack) and other Master products (like 1lb or 2lb packs) in other bundle groups that share the same Component product.

This process can result in multiple syncs being recorded for a single order.

Why isn’t sync working or why has it stopped in my store? #

• For Free Version Users:

The Free version of our app includes only 150 syncs, which is a one-time limit rather than a monthly allowance. If you’ve used up these syncs and haven’t upgraded to the Pro version, syncing will stop.

To continue syncing without limits, consider upgrading to the Pro version. Learn more about our Plans and Pricing here.

• For Pro Version Users:

If you’ve upgraded to the Pro version but syncing has stopped, please contact us via in-app live chat. We’ll investigate the issue with your store and help resolve it.

Is the sync process in real-time? #

The sync happens a few seconds after an order is placed, not when customers are adding products to their cart or checking out. This can occasionally lead to issues, as explained below:

Scenario:

• Imagine 2 customers add different items (A and B) to their carts.
• Both items are part of the same inventory group, showing as in stock with just 1 item available for each, even though there’s only enough stock to fulfill 1 order.

Sync Process:

• When the customers proceed to checkout, Shopify processes 1 order at a time (e.g., the order for product A). Once this order is placed, the inventory for product A is deducted from 1 to 0.
• Our app then retrieves the updated inventory from Shopify for product A and syncs this with the inventory group including A and B. This means the inventory for product B also gets updated to 0. This usually takes a few seconds, depending on Shopify’s response time.

Possible Outcomes:

• Outcome 1: If customer 2 tries to check out with product B after product A has been purchased and the app has synced the inventory to 0 for both items, Shopify will update the inventory for B and remove it from customer 2’s cart to prevent overselling.
• Outcome 2: If customer 2 completes their order for product B very quickly – before the sync is completed, Shopify might not have the updated inventory data, which could lead to overselling.

In Summary:

Although Easify Inventory Sync updates faster than many other inventory apps, it still takes a few seconds to retrieve the latest inventory data from Shopify. With very low stock, there’s a small chance of overselling.

To minimize this risk, consider setting up low stock alerts in the app or enabling sync failure email notifications (in Settings) for timely updates and management.

Is there a risk of overselling a product in the inventory/bundle groups? #

Yes, certain situations can lead to overselling in both Inventory and Bundle groups.

Examples:

• Inventory groups: If a customer orders products from the same inventory group in a single order, and the actual inventory can only support 1 product, adding both items to the order can result in overselling due to insufficient stock.
• Bundle groups: If a customer orders products from different bundle groups that share the same Component product, and the Component product’s inventory only supports one of the bundles, not enough stock may be available to fulfill the entire order.

Learn more

When do Inventory groups fail to sync?

When do Bundle groups fail to sync?

If I change the SKU of a product in a SKU-based Inventory Group, will the sync still work? #

Yes, the sync will still work.

The Smart Scan helps you detect and suggest inventory groups based on the SKUs you have.

Once you accept and enable a suggested group, it will stay active even if you change the SKUs of the products within the group.

In other words, you don’t need to create a new group when you update product SKUs; the existing inventory groups will still function properly.

When I update product inventories in Shopify admin, does it sync to other products in same Bundle/Inventory groups? #

Although there are many auto-sync provided by the app, it’s worth noting that changing product inventories in Shopify product editing page does not trigger sync for both the Bundle and Inventory groups.

Are the 150 syncs on the Free plan a one-time offer or do they recur every month? #

The 150 syncs on the Free plan are a one-time offer designed to let you experience all the features of our app and see if it’s the perfect fit for your store and inventory needs.

Once you use up these 150 syncs, your settings in the app will remain, but syncing will stop. To continue syncing your inventory, you’ll need to upgrade to our Pro plan. We’ll notify you via email when you reach 100 and 150 syncs, so you can prepare for the upgrade. With the Pro plan, you’ll enjoy unlimited auto-sync! For more details on our plans, click here.

Does Easify Inventory Sync app work with Shopify POS? #

Yes, the app is compatible with Shopify POS.

How can I sync inventories across different locations or stores?  #

Currently, the Easify Inventory Sync app only supports syncing inventory for different products within the same location.

Syncing inventories across different locations or stores is a feature we plan to develop in the future. Stay tuned for updates!

More Questions? #

If you have any questions that aren’t covered here, feel free to reach out to us via the in-app live chat. We’re always here to help!